Should you have additional questions, please call a rental specialist during business hours.
How do I place an order?
You can place an order by phone (410-752-5520) or by email
(rentals@abcpartyandtent.com). Orders can be placed by phone
Mon – Fri 9:00 am - 3:30 pm. You can email orders 24/7, and you will
receive an emailed quote within 2 business days. To turn the quote
into a reservation you must call with a credit or debit card to place
a 50% non-refundable deposit.
When do I need to make a reservation?
We suggest to our clients to make reservations the sooner
the better. The more notice we have helps us guarantee we can
accommodate your needs. Placing an order 7 days prior to your event
usually gives us enough time. Tents or larger orders usually need
about 2 weeks advance.
What is your change policy?
The customer has 5 days prior to their event to change any
quantities. Special order or sub-rental items are non-refundable.
Any changes made after the 5 day period can require a restocking
fee.
What is the Damage Waiver?
The damage waiver covers any accidental damage. It is 12% of
your equipment rentals. The customer has the right to waive the
damage waiver. If the customer decides to do so, they will be held
liable for any damages that may occur. If the customer decides to
keep the waiver it is non-refundable. It does not cover theft,
vandalism, mysterious disappearance, or damage due to misuse of
equipment.
Can I pickup our equipment?
Once a reservation is made for in-store pick up, equipment can
be picked up from our downtown Baltimore location during business hours
9:00 am - 3:30 pm on the scheduled contract date. Please contact a rental
specialist for details.
What is your cancellation policy?
Cancellations must be made by the week before the scheduled
reservation date to receive a 50% refund if paid in full. If just
the 50% deposit was paid, it is non-refundable. Any cancellations
made the same week of the scheduled reservation are completely
non-refundable. Any policies or terms and conditions listed on the
contract supersede this policy.
What are your payment policies?
Payments must be made with a major credit or debit card. We
do not accept cash, check, or money order. Reservations must be paid
in full by the Monday before the scheduled contract date. Please call
for details.
How far do you deliver?
We service Baltimore and its surrounding suburbs. Please call
for details and current delivery rates.
How is equipment delivered and how should it be returned?
All equipment is delivered and stacked neatly in the
customers requested destination. All equipment should be broken down
and stacked exactly where it was delivered unless different
arrangements are made. Additional charges will apply if equipment is
not broken down and stacked neatly. All china, flatware, and glasses
should be returned to their crates they were delivered in. They
should all be scrapped and rinsed free of any food or debris.
Additional charges will apply if items are returned dirty. All
equipment must be accounted for on pick up. Additional charges will
apply for any missing equipment.
Do you offer event set up and breakdown?
We do offer set up and break down services for certain rental
items (additional labor fees may apply). Please call for details.
How do I handle damp or wet linens after an event?
If linens are wet please let the cloths air-dry before
bagging them. This will help avoid mildew and other damages to the
fabric. Additional charges may apply for damaged linen.
How big should my dance floor be?
The estimated standard for dance floors sizing assumes about
half of the guests will be dancing at one time. Estimated space for
each guest is 4 square feet. For example, a party of 200 people would
need a 20x20 dance floor.
Do I have to pay for rentals that I don't use?
All contracted rental equipment is non-refundable even if it is not used.