How do I place an order?
You can place an order by phone (410-752-5520) or by email (rentals@abcpartyandtent.com). Orders can be placed by phone Mon – Fri 9:00 am - 3:30 pm. You can email orders 24/7, and you will receive an emailed quote within 2 business days. To turn the quote into a reservation you must call with a credit or debit card to place a 50% non-refundable deposit.
When do I need to make a reservation?
We suggest to our clients to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs. Placing an order 7 days prior to your event usually gives us enough time. Tents or larger orders usually need about 2 weeks advance.
What is the Damage Waiver?
The damage waiver covers any accidental damage. It is 12% of your equipment rentals. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any damages that may occur. If the customer decides to keep the waiver it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.
Can I pickup our equipment?
Once a reservation is made for in-store pick up, equipment can be picked up from our downtown Baltimore location during business hours 9:00 am - 3:30 pm on the scheduled contract date. Please contact a rental specialist for details.
What is your cancellation policy?
Cancellations must be made by the week before the scheduled reservation date to receive a 50% refund if paid in full. If just the 50% deposit was paid, it is non-refundable. Any cancellations made the same week of the scheduled reservation are completely non-refundable. Any policies or terms and conditions listed on the contract supersede this policy.
What are your payment policies?
Payments must be made with a major credit or debit card. We do not accept cash, check, or money order. Reservations must be paid in full by the Monday before the scheduled contract date. Please call for details.
How far do you deliver?
We service Baltimore and its surrounding suburbs. Please call for details and current delivery rates.
How is equipment delivered and how should it be returned?
All equipment is delivered and stacked neatly in the customers requested destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if equipment is not broken down and stacked neatly. All china, flatware, and glasses should be returned to their crates they were delivered in. They should all be scraped and rinsed free of any food or debris. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment.
Do you offer event set up and breakdown?
We do offer set up and break down services for certain rental items (additional labor fees may apply). Please call for details.
How do I handle damp or wet linens after an event?
If linens are wet please let the cloths air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.
How big should my dance floor be?
The estimated standard for dance floors sizing assumes about half of the guests will be dancing at one time. Estimated space for each guest is 4 square feet. For example, a party of 200 people would need a 20x20 dance floor.
Do I have to pay for rentals that I don’t use?
All contracted rental equipment is non-refundable even if it is not used.